Privacy Policy – Syncara Host

Effective Date: 25 August 2025

At Syncara Host, your privacy is extremely important to us. We are committed to respecting, protecting, and maintaining the confidentiality of your personal information. This Privacy Policy explains in detail how we collect, process, use, safeguard, and disclose your information in connection with our hosting services, website, and related business operations. By accessing or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

This Privacy Policy is governed under the laws of Indonesia and complies, where relevant, with international best practices in data protection and privacy.

1. Information We Collect

When you interact with our services, we may collect the following categories of information:

a. Account Information

Full name, username, email address, and contact details.
Login credentials (passwords are stored in encrypted form).

b. Billing & Payment Information

Payment method details, billing address, and transaction records.
Sensitive payment data (such as card numbers) are processed securely through third-party payment processors and are not stored on our servers.

c. Server & Usage Data

IP addresses and geolocation data (approximate).
Server activity logs, including resource usage, crash reports, and performance metrics.
Information related to plugins, configurations, and hosted content (limited to server management purposes).

d. Communication Records

Support tickets, live chat messages, and email correspondence.
Records of customer inquiries for training and quality assurance.

e. Technical & Analytics Data

Device type, operating system, browser type, and version.
Usage patterns, website navigation data, and referral sources.
Information collected through cookies and tracking technologies (see Section 6).

We only collect the minimum amount of information necessary to deliver reliable and secure hosting services.

2. How We Use Your Information

Your data may be used for the following lawful and legitimate purposes:

Account Management – To register and manage user accounts.
Service Delivery – To provide hosting services, monitor server performance, and resolve technical issues.
Billing & Payments – To process transactions, generate invoices, and handle refunds.
Customer Support – To respond to inquiries, troubleshoot issues, and provide assistance.
Security & Fraud Prevention – To detect unauthorized activity, prevent abuse, and maintain service integrity.
Legal Compliance – To comply with Indonesian law, regulatory obligations, and law enforcement requests.
Service Improvements – To analyze customer usage patterns, optimize performance, and develop new features.
Communication – To send service-related announcements, updates, and notifications.

We will never use your personal data for purposes unrelated to hosting services without your explicit consent.

3. Data Protection & Security

Syncara Host employs strong security measures to safeguard customer data. Our protections include:

Encryption (SSL/TLS): All web traffic and communications with our platform are encrypted.
Access Controls: Customer information is restricted to authorized staff who require access for legitimate business functions.
Secure Storage: Data is stored on protected infrastructure with firewall and intrusion detection systems.
Regular Audits: We review our security policies and systems to ensure ongoing compliance and safety.
Incident Response: In the event of a data breach, we will promptly notify affected users and take corrective actions.

While we apply industry-standard security, no system is 100% immune from vulnerabilities. Customers are advised to also maintain strong passwords, perform regular backups, and practice safe server management.

4. Customer Responsibilities & Liability

To ensure mutual security, customers must:

Keep account login details confidential and secure.
Use strong, unique passwords and update them periodically.
Regularly back up important server data.
Avoid uploading malicious files, unverified plugins, or unsafe mods.
Monitor their own server for unauthorized activities.

Limitation of Liability:
Syncara Host shall not be held responsible for data breaches, hacks, or data loss resulting from customer negligence, misuse, or actions beyond our reasonable control (such as force majeure events, external cyberattacks, or upstream provider outages).

5. Sharing of Information

Syncara Host does not sell, trade, or rent personal data. Information is shared only when necessary:

Payment Processors: For handling transactions securely.
Trusted Third-Party Service Providers: To assist in service delivery (bound by confidentiality agreements).
Law Enforcement & Authorities: When required by Indonesian law, regulation, or court order.
Business Transfers: In the event of a merger, acquisition, or restructuring, customer data may be transferred under the same privacy protections.

6. Cookies & Tracking Technologies

Our website may use cookies and related technologies to improve user experience.

Types of cookies we may use:

Essential Cookies: Required for basic website functionality and login sessions.
Analytics Cookies: To understand website traffic, usage, and performance.
Preference Cookies: To remember your settings and improve convenience.

Customers may disable cookies in their browser settings, though some features may not function properly.

7. Data Retention

We only retain personal data for as long as it is necessary for the purposes outlined in this policy. Retention periods are determined based on:

Duration of your active service with us.
Legal and regulatory requirements under Indonesian law.
Dispute resolution, fraud prevention, and enforcement of agreements.

Once data is no longer required, it will be securely deleted or anonymized. Customers may request account deletion at any time (see Section 8).

8. Your Rights

Under Indonesian law and applicable international privacy standards, you have the right to:

Access: Request a copy of personal information we hold about you.
Correction: Request updates to incorrect or incomplete data.
Deletion: Request erasure of your personal data, subject to legal obligations.
Restriction: Request temporary suspension of certain processing activities.
Portability: Request your personal data in a structured, machine-readable format.
Objection: Opt-out of certain types of processing or withdraw consent at any time.

Requests can be made by contacting us at syncara.host@gmail.com. We may require identity verification before processing requests.

9. International Data Transfers

While Syncara Host operates primarily within Indonesia, certain third-party providers or data centers may operate globally. If personal data is transferred outside of Indonesia, we ensure that:

Adequate safeguards and protections are applied.
Transfers comply with applicable data protection laws.
Only necessary and limited data is shared.

10. Children’s Privacy

Syncara Host services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will promptly delete it.

11. Changes to This Privacy Policy

We may update or revise this Privacy Policy to reflect:

Changes in legal or regulatory requirements.
Updates in our business operations or service offerings.
Improvements to data protection practices.

All updates will be published on our website with a revised Last Updated date. Customers are encouraged to review this page regularly to stay informed.

12. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of Indonesia. Any disputes arising under this policy shall be resolved exclusively in the courts of Indonesia, unless otherwise required by applicable law.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

Syncara Host
📧 Email: syncara.host@gmail.com
🌐 Website: https://syncara.host

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.